Uninstalling ePay Charge Retail Software

Should you experience problems you can reset or uninstall and reinstall your retail software. You will need to make sure you can see the “hidden folders” on your computer.


To enable “View Hidden Folders”:

  1. Click -> Start Menu
  2. Control Panel ->Appearance and Personalization
  3. Folder Options -> View
  4. Advanced Settings -> select “Show hidden files and folders”
  5. Click Apply -> click OK (if you don’t see the Advanced Settings Button, reference the list of options)

On your computer:

  1. Click -> Start Menu
  2. Computer -> Local Disk (C:)
  3. Users -> (Your User Account) -> AppData
  4. Local -> Newtek Gateway (right click and delete this folder)

From your start menu:

  1. Click -> Control Panel -> Programs
  2. Programs and Features -> Uninstall a program
  3. ePay Charge (right click and select “Uninstall/Change”)
  4. “Remove the application from this Computer” -> select “OK”

Now, the ePay Charge retail has been completely removed from your computer.